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Welcome to the  Operations, Data Services and Support unit of Admin IT 

We provide essential support and services, encompassing enterprise systems, operational excellence, and data-driven insights that are critical for the strategic decision-making and daily operations of our organization.

Meet our staff

https://adminit.ucdavis.edu/operations-data-services/staff

What We Do

Within Operations, Data Services and Support, we are dedicated to providing robust support across three key domains:

1. Enterprise Systems Support (ESS): We specialize in immediate assistance and troubleshooting for business applications, ensuring seamless user experiences. Additionally, we prioritize user education and access provisioning, equipping our users with the knowledge and resources needed to leverage enterprise systems effectively.

  • Application support: Our team offers immediate assistance and solutions for issues related to business applications used across the organization.
  • Client education: We equip clients with training and resources to enhance their understanding and proficiency in using enterprise systems effectively.
  • Communication: We ensure clear and consistent communication with clients regarding system changes, upgrades, and implementations, facilitating smooth transitions.
  • Troubleshooting: Our team excels in identifying and resolving technical issues within application systems to minimize downtime and disruptions.
  • Solutions: We assist clients in navigating complex technical challenges and guide them towards effective solutions.
  • Provisioning: We manage user access and permissions within enterprise systems, ensuring appropriate levels of access and security.
  • Systems analysis and testing: We provide thorough evaluations of system functionalities, identifying areas for improvement, and conducting rigorous testing to ensure optimal performance.

2. Operations: Our team oversees infrastructure management, including servers, databases, and cloud services. We excel in facilitating integration between systems, managing batch processing, and implementing DevOps practices to streamline development, testing, and deployment processes, enhancing operational efficiency and agility.

  • Server and Database Management: Our team oversees the operation and maintenance of servers and databases to ensure optimal performance and reliability.
  • Cloud Administration: We manage cloud-based infrastructure and services to support organizational operations and scalability.
  • DevOps and Release Automation: We implement automation tools and practices to streamline development, testing, and deployment processes.
  • Integration Service: We facilitate seamless integration between different systems and applications to enhance data flow and interoperability.
  • Batch Job Processing: We manage and execute batch jobs to automate repetitive tasks and streamline data processing workflows.
  • Vendor Management: We establish and maintain relationships with vendors to procure necessary resources and support services.
  • Security and Audit Compliance: We implement security measures and ensure compliance with industry regulations and organizational policies to protect data and mitigate risks.
  • Application Administration and Support: We provide ongoing support and maintenance for enterprise applications to ensure their functionality and performance.

3. Reporting & Data Services: Leveraging data as a strategic asset, we offer comprehensive data integration, analysis, and reporting solutions. We develop specialized data repositories like data marts and manage enterprise reporting platforms such as Cognos and Oracle to drive informed decision-making across the organization

  • Data Integration and Analysis: We integrate data from various sources, analyze it to extract insights, and provide valuable information for decision-making.
  • Data Extract, Transformation & Loading: We extract data from source systems, transform it into a usable format, and load it into a target system for further analysis and reporting.
  • Business Intelligence Reporting & Analytics: We develop and maintain reporting solutions to deliver actionable insights and support data-driven decision-making across the organization.
  • Data Mart Delivery: We design and implement data marts to provide specialized data repositories optimized for specific business functions or departments.
  • Enterprise Reporting Solutions: We manage and optimize enterprise reporting solutions such as Cognos and Oracle to provide comprehensive reporting capabilities and support organizational reporting needs.

How to Get Help

Contact Systems Operations and Data Services through our general inbox for swift and expert assistance catered to your needs.